Rural Roots

Frequently asked questions

Quick answers about buying, selling, and trading on the platform.

Getting started

+What is Rural Roots Trading Co.?

A Texas-based marketplace for homegrown and homemade goods — meat, produce, dairy & eggs, pantry, homestead goods, handmade, plants & garden, and livestock. You can buy, sell, or trade with other users directly — we facilitate the connection, but transactions happen between the users.

+Do I need an account to browse?

No. Anyone can browse listings and storefronts. You need a verified account to post listings, make offers, chat, or leave reviews.

+Is it free to use?

Yes. Posting listings and making trades on Rural Roots is free.

Listings & storefronts

+How do I post a listing?

Sign in, verify your email, then click 'Post a new listing' from your account menu. A photo, price, and description are required.

+How do I create a storefront?

Your storefront is created automatically the first time you post a listing or a wanted item. You can customize it under Manage storefront.

+Can I edit or remove a listing?

Yes — on your storefront page click the three-dot menu on any listing to edit, mark as sold, or delete it.

Offers, trades & payments

+How do offers work?

Use 'Buy now' to purchase at the listed price, or use the Trade Builder (when the seller accepts trades) to propose items from your storefront. Once accepted, the listing is held as pending.

+Does Rural Roots handle payments?

No. We are a classified marketplace — payment and exchange happen directly between buyer and seller at the meetup. Use safe, in-person methods.

+What happens after an offer is accepted?

The listing goes to Pending and a chat opens between buyer and seller. Once the meetup is complete, the seller clicks 'Complete sale' and the listing is delisted.

+What if the sale falls through?

Either party can cancel a pending trade, which relists the item automatically.

Safety & disputes

+How do I stay safe when meeting a stranger?

Meet in a public place during daylight, bring a friend, inspect items before paying, and prefer cash or verified payment methods.

+Someone is behaving badly — what do I do?

Open the storefront, click the three-dot menu, and choose Block or Report. Reports go directly to our admin team.

+Does Rural Roots verify items or users?

We verify email addresses but do not inspect items or vet users. Always exercise your own judgment.

Account

+How do I change my email or address?

Go to Account settings from the account menu. You can update your email (with a re-verification step) and address at any time.

+How do I follow a storefront?

Open any storefront page and click Follow. Their new listings will appear in your Following feed.

+How do I delete my account?

Go to Account settings from the account menu and scroll to the Danger zone at the bottom. Click Delete account, type DELETE to confirm, and your account, storefront, listings, offers, and messages will be permanently removed. This cannot be undone.

Still need help? Contact support →